Shipping policy
Deft Creations (DC3D) · Southeast Texas, USA · Last updated: September 5, 2026
Where we ship
We currently ship to the United States (including Alaska, Hawaii, US territories and APO/FPO/DPO addresses) and Canada. If your country isn't offered at checkout, contact us and we'll tell you if we can arrange it.
Processing time
Every piece is 3D printed and hand-finished in our workshop.
- In-stock pieces ship within 2 business days.
- Printed-to-order pieces need 3–5 business days of print and finishing time before they ship. Most designs are printed to order.
- Orders placed after 3 PM Central, or on weekends and US holidays, start processing the next business day.
- Special color or material requests are confirmed by email before printing and may add time.
You'll receive an email with a tracking number the moment your order ships.
Shipping methods and rates
Rates are calculated at checkout by weight and destination.
| Destination | Service | Typical transit after shipping | Cost |
|---|---|---|---|
| United States | USPS Ground Advantage | 2–5 business days | Calculated · free on orders of $50 or more |
| United States | USPS Priority Mail | 1–3 business days | Calculated |
| Canada | USPS First-Class Package International | 7–21 business days | Calculated |
| Canada | USPS Priority Mail International / Express International | 6–10 business days | Calculated |
Transit times are carrier estimates, not guarantees. Free US shipping is applied automatically at checkout on orders of $50 or more (before tax).
Tracking
All orders ship with tracking. Tracking links are in your shipping confirmation email and on your order page. Allow 24 hours after the "shipped" email for the carrier to show the first scan.
Canada and customs
International orders may be subject to import duties, taxes or brokerage fees charged by the destination country. These are not included in your order total and are the buyer's responsibility. Every item is declared with its country of origin (United States).
Damaged, lost or delayed packages
- Arrived damaged: email info@deftcreations.com within 7 days of delivery with photos of the item and packaging. We'll reprint and reship at no cost.
- Marked delivered but missing: check with neighbors and your carrier first; if it hasn't turned up after 3 business days, contact us and we'll open a carrier claim and replace the item.
- Lost in transit: if tracking hasn't updated for 10 business days (US) or 30 business days (Canada), we'll replace or refund the order.
Order changes, address errors and cancellations
We can change a shipping address, or cancel an order, until printing starts or the order ships — email us with your order number as soon as possible. Orders returned to us because of an incorrect or incomplete address can be reshipped for the cost of new postage. Returns are covered by our Refund policy.
Multiple items
Orders with several items may ship together or in more than one package as pieces finish. You'll receive tracking for each package.
Questions
info@deftcreations.com · contact page. We reply within one business day.